Salon Cancellation Policy

   

  EVERYONE'S TIME IS VALUABLE, INCLUDING OURS

 

 

Your appointments are very important to us, it is reserved especially for you,

we understand that  sometimes schedules adjustments are necessary;

therefore, we respectfully request at least 24 hours notice for cancellations,


STRICT AND ENFORCED

24 HOUR CANCELLATION POLICY FOR ALL CUSTOMERS

Please note to secure your appointment,

we required a deposit payable on online and on salon bookings.

The deposit amount will be deducted from the total amount of your service!

 

Please understand that when you forget or cancel your appointment 

without giving enough notice, now, in Covid time, were only 4 customers

can stay in the salon, we miss the opportunity to fill that appointment time, 

services are reserved for you personally, a cancellation fee will apply.

  • If we don’t receive 24 hour’s notice to cancel/reschedule your appointment unfortunately you will be charged

      30%

of the service booked. 

  • “NO SHOWS” will be charged

50%

of the reserved service amount

We have had to add "no show" protection to our booking system, due to the sheer volume of non-arrivals and last minute cancellations which cost our salon a lot also affects our stylist’s wages - only from March to December 2020 163 clients

made an appointment and not turning up.... 

From 4th January 2022, all online bookings must be confirmed by bank card 

and all bookings in salonmust be confirmed by security deposit