Salon Cancellation Policy
EVERYONE'S TIME IS VALUABLE, INCLUDING OURS
Your appointments are very important to us, it is reserved especially for you,
we understand that sometimes schedules adjustments are necessary;
therefore, we respectfully request at least 24 hours notice for cancellations,
STRICT AND ENFORCED
24 HOUR CANCELLATION POLICY FOR ALL CUSTOMERS
Please understand that when you forget or cancel your appointment
without giving enough notice, now, in Covid time, were only 4 customers
can stay in the salon, we miss the opportunity to fill that appointment time,
services are reserved for you personally, a cancellation fee will apply.
If we don’t receive 24 hour’s notice to cancel/reschedule your appointment unfortunately you will be charged 30% of the service booked.
“NO SHOWS” will be charged 50% of the reserved service amount
We have had to add "no show" protection to our booking system, due to the sheer volume of non-arrivals and last minute cancellations which cost our salon a lot also affects our stylist’s wages - only from March to December 2020 163 clients
made an appointment and not turning up....
From January 2021, all bookings must be confirmed by bank card (online)
or security deposit (in salon).
If you cannot confirm your visit with your debit or credit card (for various reasons),
to secure an appointment, a deposit will be required at the time of booking.
The amount will depend on the requested treatment.
This deposit will be used as part payment towards your service and is fully refundable should you cancel /reschedule within 24 hours for your appointment.
Unfortunately, unconfirmed appointments (up to 6 hours before) will be treated as
walk-in - We reserve the right to accept another customer at the same time.
Please note that if you are over 20 minutes late for your appointment
we may have to reschedule your service if it cannot be completed in the remaining time frame.
All attempts to reschedule in a timely manner will be made.
If we do not hear from you 15 or more minutes into your scheduled appointment time
it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
Scissors Salon values your time and feels that it is fair to honour the same policies
we hold to our clients.
Should Salon need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honour 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.
We completely understand that things can happen at the last minute and can assure you that we will always be understanding and sympathetic in certain circumstances.
But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during
regular business hours, we would gladly reschedule your appointment.
The 50% discount will not apply.
Thank you for your understanding.